Warranty Policy

At Pinato, every bag, wallet, and belt is made to be used and trusted for years, not just seasons. This Warranty Policy explains exactly what's covered, what isn't, and how to raise a claim if something goes wrong.

1. Warranty Coverage

Pinato products carry a 6-month domestic warranty against manufacturing defects, valid for purchases made within India. This warranty is in addition to our standard customer support, which remains available to you throughout the life of the product, warranty period or not.

This warranty covers manufacturing faults only — it does not extend to damage from everyday wear, accidental drops, or careless handling.

2. What's Covered
  • Loose or coming-apart stitching
  • Zippers, buckles, or clasps that fail under normal use
  • Leather or material flaws traced to manufacturing, not usage
  • Lining or internal compartment defects not caused by the user
3. What's Not Covered

Warranty claims will not be honored where:

  • Damage results from misuse, neglect, or rough handling
  • The product has been exposed to water, fire, or harsh chemicals
  • Damage is caused by accidents or natural events (fire, flood, and similar)
  • Repairs or alterations were carried out by anyone other than Pinato
  • The product wasn't purchased through Pinato's official website or an authorized seller
4. How the Warranty Process Works
  1. Register your product and describe the issue on our Warranty Registration page, along with a photo of the defect.
  2. Our team reviews the claim and arranges pickup through our logistics partner, where serviceable.
  3. Repairs typically take 2–4 working days once the item reaches us.
  4. The repaired item is shipped back to you — transit time depends on your location.
5. Shipping Terms
  • Pickup and return shipping are usually free of charge
  • Charges may apply for remote or hard-to-service locations
  • Please pack the item securely to prevent transit damage
  • Make sure the item is empty before it's picked up — Pinato is not responsible for any personal belongings sent along with it
6. Raising a Claim

Head to our Warranty Registration page and submit your order/invoice number, the product purchased, purchase date, and a photo of the issue. You'll receive a confirmation once your claim is under review.

7. A Few Important Notes
  • This warranty applies only to the original purchaser and cannot be transferred
  • Whether an item is repaired or replaced is decided by Pinato after inspection
  • If an exact replacement part isn't available, we may offer a comparable alternative
8. Get in Touch

For anything warranty-related:

Email: info@pinato.in

Customer Care: +91 98306 55122

Thank you for choosing Pinato — we're glad to stand behind what we make.